1.      A.T. Business Solutions, Inc. agrees to provide emergency and all maintenance service on the equipment and accessories described on the reverse side for a period of one year from the date of this agreement.  This maintenance agreement includes all labor necessary for cleaning, lubrication, technical adjustments, and replacement of parts except as follows:

A)      Repairs resulting from causes other than normal use: abuse or misuse by the operator, operator inflicted damage to copier drums, use of supplies or spare parts than do not meet A.T. Business Solutions, Inc. specifications and cause abnormal service problems.

B)       Fire, accident, theft, or damage to the machine due to repairs by someone else other than an authorized A.T. Business Solutions, Inc. representative.

C)       Reconditioning, rebuilding, or overhaul of equipment

D)      Changes of toner, paper, or installation of accessories.

2.      If replacement of consumable item(s) recommended by service representative is not complied with and results in additional service calls, the customer will be charged at our normal hourly rates.  These consumable items are to include and not limited to developer, heater rollers, blades and drums that would not be included in contract.

3.      A.T. Business Solutions, Inc. shall not be responsible for repairs or maintenance resulting from the use of supplies or parts not obtained from A.T. Business Solutions, Inc.  The quality of such parts and/or supplies varies widely and cannot be warranted.

4.      A.T. Business Solutions, Inc shall not be responsible for delays, inability to provide service calls due to strikes, accidents, embargoes, Acts of God, or any event beyond its control. All services under this agreement shall be rendered during normal working hours of 8:00 a.m. to 5:00 p.m. Monday through Friday.  Services performed on Saturday will be one and one-half times the hourly rate and twice the hourly rate on Sundays.

5.      Maintenance agreement charges are payable annually or at the expiration of copy limits, as billed at minimum charges.  Any extra charges billed for excess copies not included in the minimum charge will be billed at the time of renewal according to the overages stated in the contract.

6.      If the customer does not pay all charges for maintenance or any miscellaneous outstanding invoices promptly when due, A.T. Business Solutions may a) refuse to service the equipment or b) furnish such services on a C.O.D. “per call” basis at published rates.

7.      A.T. Business Solutions, Inc. reserves the right to inspect all equipment to be covered under maintenance agreement to determine that it is in good mechanical conditions on the effective date of the agreement.  Should the equipment require repair or overhaul prior to acceptance, such repairs, if requested, will be made at hourly rate plus parts.

8.      When in its sole discretion, A.T. Business Solutions, Inc determine a shop reconditioning is necessary to keep the equipment in working condition, A.T. Business Solutions, Inc. will submit to customer an estimate of needed repairs and the cost thereof, which will be in addition to the charge payable under this maintenance agreement.  If the customer does not authorize such reconditioning, A.T. Business Solutions may discontinue services of the equipment under this agreement or may refuse to renew the agreement upon its expiration.  Thereafter, service will be available on a “per call” basis at published rates.

9.      This agreement is not refundable or transferable to a third party.  If the equipment is traded in on new A.T. Business Solutions, Inc. equipment, any unused portion of the maintenance agreement shall be pro-rated and applied toward the maintenance agreement of the new equipment.